Q: What are Lucia Bay's operating hours?

A: Monday-Friday, 9am-6pm Pacific.

Q: What are your shipping methods?

A: Continental United States:

All Products shipped within the Continental United States are shipped via FedEx Ground and take anywhere from 1-4 business days. (some remote areas may take up to 5). A flat rate of 12.00 will be charged.

Alaska or Hawaii,

For our friends and fans in Alaska and Hawaii, all orders will be shipped via UPS or FedEx. The rate will vary depending upon location and can be determined at checkout.

Q: How can I track my package?

A: You will receive an e-mail notifying you when your order has shipped. Please contact us immediately if you feel that your order is “over-due” based on these guidelines. We will be happy to track the package and aid in anyway in getting it to you.

 

Q: My product was damaged. What are my options?

A: At Lucia Bay we put attention into each stage of getting our product to you. From the creation of each product to the delivery of it to your doorstep, care is taken. Prior to shipment, each item is examined to ensure the integrity of the packaging.  Should any damage occur during the shipping process, we will gladly replace the items at no charge to you.

Please direct all claims to info@luciabay.com    

Q: Can you tell me more about Lucia Bays packaging?

A: We are passionate about keeping our packaging to a minimum. Whenever possible we do without the extra cellophane, plastic wrapping and unnecessary boxes.  Likewise, when shipping, we try to use materials that are protective and have either been created from recycled, sustainable materials and or can themselves be recycled. For some of our breakable items, “peanuts” which are made from recycled vegetable oil and are themselves water soluble, are used occasionally - thus preventing the landfill as a final resting place.

Q: What about Lucia Bay's carbon footprint?

A: At Lucia Bay we have chosen to create our products locally. We start Local and utilize Companies that are located within our Region when necessary.  All products are assembled within the USA. Working with Companies that are like-minded is another way that we stay true to our philosophy that Companies can make a difference and operate in a responsible way. Several of our products are produced in a 100% solar powered facility.

Q: Do you test on animals?

A: No animals have been used in the testing of any of our Products.